Ever thought of the day, when machines will start communicating the way humans do and the language spoken by humans?
Nuance Communications, a NASDAQ listed company that has been a pioneer in the art of making ‘technology in all things human’ and making them to understand and adapt the way humans act and behave in a certain manner and fashion at a given point of time.
Right from understanding and interpreting spoken words in their truest meaning to adaptively and seamlessly interpreting the swipe of a fingertip.
Every interaction can now be understood to deliver exactly what a person needs. Nuance is engaged continuously to evolve the ability to perceive the nuance of words, actions and meaning — to fit seamlessly into our lives, your businesses and your worlds.
Voice biometrics have now become one of the most important functional component of any organisational set up.
Rajeev Soni- Managing Director, South Asia, for the company’s Enterprise and Mobile businesses operations with a focus on strengthening Nuance’s position as a leader in intelligent speech language technologies, delivering a better customer experience and cost reduction within the region speaks to The Financial Express about how the company intends to take part in the new India’s growth story. Excerpts from the interview.
What are your plans for India?
We are the largest player in several technologies, which are now having an incremental impact on the business. In India we have a presence for approximately seven years. There are some key technologies that we are introducing in the Indian market, largely to tap the intellectual capital of the country. We have introduced our line of product in the last three years and have gained significat traction across industry bodies, research and development, government, financial services, e-commerce, BPO and other IT enabled services and off course telecom.
Companies which are providing voice biometrics today are actually leveraging Nuance solution underneath.
Among all the sectors that you have been operating, what are the success areas you have identified?
The government is a big absorver of the technology that Nuance provides. Voice biometrics is one of them. We also have a very mature technology like speech recognition and text to speech. Both the central and the state government are using this technology to mark their presence among the people and communicate with them. Our technology supports local language which enables the state government all the more to communicate with the citizen of the state with diverse languages. The technology supports 14 languages for both speech recognition and text to speech. We take pride in the fact that the Prime Minister’s monthly radio broadcast, ‘Mann Ki Baat’ runs on Nuance platform.
Have your product ever been used by the intelligence or the law enforcement agencies here in India?
Yes, for that we have a separate set of products called, ‘forensic solutions’ of Nuance. It is used in some of the forensic labs in India, but as you know due to confidentiality clause I cannot discuss in detail.
What is the changing scenario you have observed in terms of deployment of the technological platform that you provide?
Our view is that the market is maturing, it is becoming very credible and a proven option. We have seen overwhelming response as the digital is replacing the analogue systems. Be it corporates or government, everywhere the need is high and is increasing with each passing day.
Do you think that India is technology ready to absorb the benefits of this platform with the wave of ‘Digital India’ going on?
I think this government has launched several initiatives with regards to capacity building. If were to sum up Nuance strategy for India then we are absolutely alligned with four of the government programmes. ‘Make In India’ where we are providing solutions to entertaiment, navigation in cars, then we are in the financial inclusion programme of the government like talking ATMs, secondly we are also alligned with the process of, ‘Digital India’, where we provide speech recognition technology to the government for interaction with the citizen, the third part is,’Skill India’, where we are directly or indirectly involved with the upcoming enterprises.
Overall we are optimistic about the future.