Infosys BPO opens new centre in Puerto Rico’s aviation hub, eyes order-to-cash business boost

Infosys BPO center will host some 250 employees serving worldwide clients…

Infosys Q4 results: The IT company sees revenues growth of 11.5-13.5 per cent in constant currency terms and 11.8-13.8 per cent growth in dollar terms in 2016-17. (Photo: PTI)

Senior executives of Infosys BPO, the business process outsourcing subsidiary of Infosys, joined the Commonwealth of Puerto Rico and the Puerto Rico Industrial Development Company (PRIDCO) during the opening ceremony of its new center on the island.

Infosys BPO has chosen a 12,000-square feet site in the northern municipality of Aguadilla, an aviation hub, to run its operations. It will leverage this new center to initially deliver complex order-to-cash business processes for clients in the aviation sector. Infosys BPO is further expanding its footprint in the region to service clients in the federal/ government sector, and the healthcare industry.

Anup Uppadhayay, Chief Executive Officer and Managing Director, Infosys BPO said, “The new center in Aguadilla, Puerto Rico is a promising regional hub for Infosys BPO. We envision it as a center of excellence for the aviation and aerospace industry. Establishing this center also strengthens our resolve to continue delivering enhanced business value to our clients across multiple industries, including healthcare and the government sector. The availability of a highly skilled and talented workforce, coupled with the positive business environment fostered by the Puerto Rican government, makes this a favorable destination for Infosys BPO. Our team here will play a key role in continuing to renew and accelerate process innovation and automation for our clients.”

The workforce of Infosys BPO comprises mainly local residents that are US citizens, and are qualified engineers with rich experience and skills in the aerospace and aviation industries.  The center will provide services in English and Spanish.

Antonio Medina Comas, Executive Director, PRIDCO said, “This is another visible example of how the industrial development strategy of Puerto Rico has enabled foreign investments. Just last year, Infosys BPO joined Governor Alejandro García Padilla to announce its decision to establish operations here. The progress of this project has been outstanding. We expect that this positive experience will enable additional business opportunities between Puerto Rico and Infosys BPO along with its clients.”

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