Flipkart red-faced over price ‘glitch’

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Published: June 7, 2015 12:27:23 AM

Flipkart was faced with an embarrassing situation on Saturday after a customer found a glaring difference between the discounted price and MRP of an article.

Flipkart was faced with an embarrassing situation on Saturday after a customer found a glaring difference between the discounted price and MRP of an article, reports fe Bureau in Bengaluru. The customer, Mani Shankar Sen, posted this on the Facebook page of the company, showing the MRP of a pair of footwear to be lower than the price offered by Flipkart. The footwear item was marketed at Rs 799 on Flipkart, while the actual MRP, visible in the product picture, was Rs 399.

This led to outrage on social media, where many customers felt they were shortchanged on prices while the actual MRP was much lower. Admitting its fault, Flipkart said it has a zero tolerance policy towards any instance where the seller has sold a product above the MRP on the label. It said whenever there is a violation of policy, it immediately blacklists the seller. E-commerce portals in India have used the heavy discounting route to attract buyers, but have invited ire for selling inferior quality products, as well as making wrong deliveries.

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