Kempegowda International Airport, Bengaluru (KIAB) celebrated seven successful years of airport operation with the second edition of the Pinnacle Awards – a platform created to recognize excellence and collaboration within the airport community. The award ceremony was presided over by Mr. G V Sanjay Reddy, MD of BIAL and attended by the senior management of the Airport, partners and concessionairs here in Bengaluru recently. KIAB has clocked 15.4 million passengers in FY 2014-15 and has now established itself as South India’s busiest and India’s third largest airport. Indigo was awarded the Domestic Airline of the year while Emirates was awarded the International Airline of the Year. Indigo and Emirates also won the Flyer’s favorite airline in the Domestic and International category. This year a new award titled “Best Groomed Department” solely based on passenger survey was introduced and was awarded to CISF. (Refer annexure for other award listings).
“Since the start of the airport operations we have offered our passengers a seamless travel experience while maintaining the highest standards of quality and service excellence. This year Pinnacle Awards witnessed over 100 entries for the submission-based awards – a bouquet of stories of innovation, sustainable practices, star performers and crossing boundaries. The overwhelming level of participation and engagement showcases the commitment each one of our concessionaires bring to work each day, individually and as teams. I am proud to see the Kempegowda International Airport, Bengaluru excel across verticals,” said Mr G V Sanjay Reddy, Managing Director, Bangalore International Airport Limited.
Pinnacle 2015 saw over 100 submissions and was judged by a panel of esteemed national and international industry professionals that included Patti Chau, Regional Director, ACI Asia Pacific, B.S Nagesh, Customer Care Associate, Vice Chairman & Non-Executive Director, Shoppers Stop, Prof. Rishikesha Krishnan, Director IIM Indore and Mr. S Raghupathy, Executive Director, CII-Godrej.
Speaking on the occasion, Mr. Aditya Ghosh, President, IndiGo said, “We are humbled by this recognition as it is a testimony of the trust and faith of the flyers who have supported us since the time we started flying in 2006. We feel absolutely delighted to be recognized for doing our job well. Having won the award for ‘Domestic Airline of the Year’ second time in a row is indeed exhilarating and being recognized as the ‘Flyer’s Favourite Airline – Domestic’, ‘Fastest Growing Airline’ and ‘On Time Airline – Domestic’ makes this award even more special. On behalf of team IndiGo I thank the BIAL Pinnacle Awards for this recognition and our customers for making us number one yet again”.
“Emirates has been proudly serving Bengaluru since 2006, said Essa Sulaiman Ahmad, Emirates’, VP India and Nepal. Being awarded the ‘International Airline of the Year’ and the ‘Flyers Favorite International Airline’ in BIAL Pinnacle Awards is a strong testament to the unique product and service the airline offers our customers and stakeholders. We look forward to working with the airport and serving its customers for many more years to come”.
“We are delighted to win the award for the ‘Outperforming Commercial Partner Domestic’ and ‘Best F&B Outlet International’ at the Pinnacle Awards. This award is recognition of our ongoing efforts to serve our passengers with delight at KIAB. We thank BIAL for providing due recognition to the combined efforts of all the team members of HMSHost” said Mr. Javier Singh Rana, Regional MD India & UAE, HMSHost Services India Pvt. Ltd.
The Awards are divided into two subsets; data-based awards, which are numerical driven and submission-based awards, which are driven by the quality of the citations provided by the contenders. The awards are based on the various service offering across airlines, commercial and cargo & aviation services.
Pinnacle Awards is aimed at acknowledging and awarding star performances amongst the various airport stakeholders in several capacities, the award aims to perpetuate a culture of competition and excellence amongst all stakeholders at the airport, which eventually would have a significant impact on the performance of the airport as a whole.
Annexure: List of award winners
|Airline of the Year Domestic- IndiGo|
|Airline of the Year International – Emirates|
|Airline of the Year Cargo – Etihad|
|On Time Airline – Domestic – IndiGo|
|On Time Airline -International – Tiger Airways|
|Airline for Safety Excellence – Air France|
|Fastest Growing Airline – IndiGo|
|Flyer’s Favourite Airline – Domestic – IndiGo|
|Flyer’s Favourite Airline – International – Emirates|
|Out Performing Commercial Partner – Domestic – HMS Host Services India|
|Out Performing Commercial Partner – International – Nuance Group India|
|Out Performing Commercial Partner – Landside – Travel Retail Services|
|Best F&B Outlet International – Urban Food Market|
|Best Retail Outlet – Duty Free Arrivals|
|Out Performing Partner – Car Rentals & Taxi Services – Mega Cabs|
|Out Performing Terminal Services – Plaza Premium Lounge Day Hotel|
|Excellence in Green Practices – Retail & F&B – Hatti Kappi|
|CARGO & AVIATION SERVICES|
|Excellence in Safety – Aviation Services – IndianOil Skytanking|
|Excellence in Sustainable Practices – Aviation Services – Air India SATS|
|Out Performing Partner – Cargo & Aviation Services – Menzies Aviation Bobba Bangalore Pvt. Ltd.|
|Transformational Tech Idea – Air India SATS|
|Transformational Process Idea – Menzies Aviation Bobba Bangalore Pvt. Ltd.|
|Excellence in HR Practices – Menzies Aviation Bobba Bangalore Pvt. Ltd.|
|Excellence in HR Practices – Meru Cabs|
|Appreciation for Crossing Boundaries – Singapore Airlines|
|Best Groomed Department in the Terminal – CISF|
|Star Performer – CISF – Ashok Chauhan|
|Star Performer – CISF- Mahesha R|
|Star Performer – CISF – Shelar Santosh|
|Star Performer – Customs – M Chandrashekar|
|Star Performer – Customs – Narasimha Swamy S G|
About Bangalore International Airport Limited
BIAL is a Public Limited Company under the Companies Act formed to build, own and operate Bangalore‘s Greenfield private sector-owned and operated airport – the Kempegowda International Airport, Bengaluru. Private promoters hold 74% (GVK 43%, Siemens Projects Ventures – 26% and Flughafen Zurich AG – 5%) stake in BIAL while the government holds the remaining 26% (Karnataka State Industrial & Infrastructure Development Corporation Limited – 13%, Airport Authority of India – 13%).
Photo Caption: Image of the winners at BIAL Pinnacle Awards 2015