Enabling smart healthcare services in public hospitals

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Published: December 12, 2016 6:38:19 AM

HSCC is implementing smart IT systems in 25-30 public hospitals, which includes providing a smart card to every patient

A huge crowd waiting outside the outpatients department (OPD) of government hospitals with stacks of medical reports and even sleeping on the streets waiting for their turn is a common sight in India.

HSCC (India), a “mini ratna” public sector unit, is trying to address some of these issues faced by public hospitals by implementing a smart infrastructure system wherein a patient need not have to carry his medical report. Instead, he will be given a smart card which will incorporate all his medical test reports, prescriptions and other related documents.

“The smart card system is happening for the first time in public hospitals. It is extremely helpful for rural people as they find it difficult to carry all kinds of reports — x-rays, pathology reports, MRI, etc.,” says Gyanesh Pandey, chairman and managing director, HSCC. “We are implementing the IT systems in 25-30 public hospitals and very soon all these public hospitals are going to get connected to each other via the IT backbone so that all records are available online.”

The public healthcare consulting company plans to make Safdarjung Hospital in Delhi completely IT-enabled. “Everything will be on the IT platform and the new two blocks of 1300 beds that we have made is completely paperless and is going to start soon,” informs Pandey. “The AIIMS new campus is being built by HSCC and is also completely paperless along with Karnal- Kalpana Chawla Medical College. By paperless, we mean as the patient registers he will be given one smart card which will incorporate all his medical details.”

Pandey explains how medical procedures are being automated so that the patient’s relatives can keep tabs on his medical progress. “A patient of Safdarjung Hospital will be able to access his medical records on his mobile anytime he wants through the medical ID number provided to him,” he says.

Talking about his vision for building a smart health infrastructure model, Pandey elucidates, “The moment the patient with a smart card enters the hospital, an alert will be sent to the computer systems that this patient is entering with a particular critical problem so that medical care is provided instantly. It is still under the trial stage and a presentation has been given to the health ministry.”

He elaborates on how IT can help in better patient management in public hospitals. “We plan to have a smart kiosk which will show the doctor’s name and appointment details,” he says. Pandey is also planning to build an online registration system. “The patient can then register online from his village before leaving for Delhi, thus saving on time and money.”

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