The Department of Telecommunications (DoT) has made it mandatory for the telecom companies to use digitised or electronically filled Consumer Application Form...
The Department of Telecommunications (DoT) has made it mandatory for the telecom companies to use digitised or electronically filled Consumer Application Form (CAF) instead of paper-based, manually filled up, the practise followed till date. This comes after ministry of home (MHA) has approved the same.
The move would help telecom companies to fast track requests for new connections.
As per the note prepared by the Access Services Cell of the DoT dated August 24, 2015, all the details of the customer from now must be filled up electronically instead of filling it up manually. It has also been made mandatory to get an electronically digitised photograph of a customer at the point of sale instead of pasting a photo offered by the customer.
The government has directed telcos to ensure that scanned images of CAF, photograph and identification proofs must not be stored or made available at the point of sale to avoid any misuse. The data must be secured and must be made available in the subscriber database of the telecom companies.
The DoT has asked all mobile operators to collect Aadhaar number along with customer application form for issuing new connections and store the unique identification number in their database. A high level meeting of the UIDAI paved way for trial testing of thumb based impressions for telecom companies for accepting new mobile connections.