Amid Jet Airways’ temporary suspension of operations, passengers have found themselves in a fix. Twitter bears a testimony to this as it is flooding with customers complaints. Jet Airways flyers are now desperately reaching out to the agents and travel aggregators to get their refund.
The customers may find some respite as Jet Airways has said that customers will be re-accommodated or will be fully refunded. “We would like to assure you that our customer support teams are working 24×7 to ensure that our guests are re-accommodated on to alternate flights or provided with a full refund,” the airline’s website said.
Way out for customers
For those who booked their tickets in advance, the choice is between cancelling tickets on their own or waiting for refunds from respective agents. The customers who booked on online aggregator portals may not be required to do so since they are applicable for auto refunds. “For any ticket booked with us, the cancellation will be auto-processed if the flight is cancelled and we are able to claim a refund from the airlines. The customer is not required to call to cancel,” MakeMyTrip spokesperson added.
For those who booked travel packages, “Our teams are in constant touch with our customers impacted due to the cancelled flights and offering them the best available optional flights and routes to enable them to continue on their booked holidays,” Indiver Rastogi, President – Global Business Travel, Thomas Cook India Limited said.
“SOTC is monitoring the situation very closely and looking at ways to minimize the impact of this crisis for flyers. We are ensuring that all our customers travelling on affected routes with pre-booked tickets are being accommodated by other airlines,” SOTC President and Country Head, Daniel D’Souza said.
While 7-10 working days of processing is expected, “the process is simpler if we are able to claim a refund from the airlines else the timeline may vary,” MMT spokesperson told Financial Express Online.
Meanwhile, Jet Airways has been trying to solve the customer woes at their end as well. Post the announcement of its temporary shutdown, Jet Airways tweeted to a customer that the attached form can be filled for refunds.
Hi Sriram! You can fill this form https://t.co/DoOAdjieYd and our team will assist you with the necessary refund.
— Jet Airways (@jetairways) April 17, 2019