Delhi Indira Gandhi International Airport (IGIA) which is the second largest airport in the world is struggling to keep up with quality and punctuality issues. IGIA, which handles over 40 million passengers every year, was ranked among the 10 worst airports in a survey conducted by AirHelp. A legal firm for flier grievances and compensation, AirHelp conducted the survey for 76 airports based on punctuality, service and quality, said Times of India quoting the survey. Unfortunately, Delhi’s IGIA was placed on the 67th spot but it wasn’t the only Indian airport to feature in the list of worst 10 airports. Apart from Delhi, Mumbai’s Chhatrapati Shivaji International Airport also made it to the list and was placed at the 70th spot. However, what may surprise a few people is that Dubai’s airport was placed below IGIA in the list at the 69th spot. Here is the list of 10 worst airports:
Meanwhile, Singapore’s Changi airport was ranked as the best airport in the world followed by Germany’s Munich and Hong Kong. Here are the criteria used for rating these airports:
1. On-Time Performance – Punctuality was one of the key factors in rating these airlines. The departure stats were taken into consideration to find out which airports are more punctual.
2. Service Quality – The second factor that was taken into consideration was the service quality of these airports. This included the ease of check-in and many other metrics.
3. Passenger sentiment – The last criteria considered was whether the passengers are emotionally connected and express their sentiments about their travelling on Twitter on not.
1. Delhi, India – 67
2. Bangkok, Thailand – 68
3. Dubai, UAE – 69
4. Mumbai, India – 70
5. Edinburgh – 71
6. Stansted – 72
7. New Jersey, US – 73
8. Manchester – 74
9. London Gatwick – 75
10. Kuwait – 76
The Delhi airport was in the news earlier this week too when a man was arrested for using a modified ticket to enter the airport premises. “The passenger said he had an edited ticket which he used to gain entry to the airport. He had come to drop his brother who was bound for Amsterdam on the same flight,” a CISF official told TOI.