A robot will soon greet you at the HDFC Bank. The bank plans the debut at one of its Mumbai branches, where dealing with senior citizens is less. According to a report, taking a cue from Bank of Tokyo-Mitsubishi, which launched a robot named Nao last year, and Mizuho Bank’s Pepper, HDFC Bank has launched ‘Project AI’ (artificial intelligence) where the first product is now ready for deployment. Sources said the plan is to introduce the robot, whose name is being finalised, in one of HDFC Bank’s branches and, based on the experience, the project may be scaled up.
For starters, the role of the robot will be minimal, more like a receptionist. As per reports, the robot will help the customers with options like cash withdrawal, cash deposit, Forex, fixed deposits and demat services displaying on the screen. Once the customer punches in the selection, a layout of the branch will appear on the screen with a “Take me there” option. The menu will be scaled up over a period of time. While the initial plan may look a little basic, the bank plans to expand the menu to include voice recognition and facial recognition technologies and link it to consumer behaviour pattern.