In a customer-friendly move, public sector lender Punjab National Bank (PNB) has made locker visiting facility free for its customers. Earlier, the customers were allowed 12 free visits at lockers in an year. Now, the PNB locker holders can make any number of visits in an year without paying any additional cost. The new rule has been put in place since August 1, 2016. “It is a customer-friendly move. The new rule has been put in place so as to encourage customers,” a bank official said.
“With this, PNB has become the first public sector bank to make locker visiting facility free for its customers,” the official added. PNB used to charge customers Rs 50 per visit after the limit of 12 free visits in a year. Banks in general charge customers to visit lockers beyond a permitted level in a year. “We are getting a very good and positive response from our customers. Particularly, the women customers are really happy with the free locker visit service,” the bank official said.
As per PNB locker operational guidelines, a high risk lessee is required to operate the locker at least once in an year while medium risk lessee at least once in three years. “Non-operation of locker within the stipulated period may lead to breaking open of locker, irrespective of the fact that rent is paid by locker hirer regularly,” PNB said.