HDFC Bank has launched 11 international toll-free numbers to cater to 32 countries for phone-banking assistance for its pre-loaded forex card users as part of customer convenience initiative.
The private sector lender on an average issues 12,000 pre-loaded forex card every month. The card can be issued in 18 different currencies including Euro, Yen, Pound, Dollar, South African Rand and Oman Riyal.
“The toll-free numbers are intended to provide enhanced convenience and accessibility for customer travelling overseas with our pre-loaded forex card,” HDFC Bank senior executive vice president Parag Rao said.
The business of issuance of such cards are growing at 25 per cent year on year, he said, adding that the bank offers following services such as balance enquiry, statement request, activating back-up card etc.
One toll-free number would cover 22 nations while remaining numbers are for 10 different nations including the USA, UAE and Singapore.
Customers can also get their recharge done through phone-banking, he added.