Apple has a lesson to learn from OnePlus, how to become India’s top smartphone seller

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Published: August 8, 2018 10:32:36 AM

India is arguably the world’s toughest smartphone market — just ask Apple. Yet Chinese manufacturer OnePlus has found a path to success in the country of 1.3 billion.

apple india, apple ceo, apple india customer care, apple india support, apple india store, apple india business, business news in hindiIndia is arguably the world’s toughest smartphone market. (Reuters)

India is arguably the world’s toughest smartphone market — just ask Apple. Yet Chinese manufacturer OnePlus has found a path to success in the country of 1.3 billion. As Pete Lau, OnePlus’s co-founder and chief executive officer, describes it, OnePlus targeted younger users with stylish and affordable Android-based phones. Rather than plastering shops with ads, student ambassadors promote the Shenzhen-based company’s products. OnePlus also sponsors cricket games, breaking a no-advertising pledge it has in other places.

Thanks to those efforts, OnePlus commanded 40 percent of India’s premium smartphone market in June, compared with zero when it arrived in 2014, according to Counterpoint Research, which defines the segment as one where devices cost 30,000 rupees ($435) or more. OnePlus is ahead of Samsung Electronics Co., which has a 34 percent share, and Apple Inc.’s 14 percent. Long term, Lau is betting that he’ll be able to outrun rivals at the top end of the world’s fastest-growing smartphone market.

“The premium smartphone segment may be small, but buying power among young Indians is surging and will create a huge opportunity by 2020,” Lau, 43, said in an interview. “We have a standard product across the globe, we don’t do a sub-$100 category for India. Lower-tier products require compromises that we are unwilling to make.”

To be sure, OnePlus isn’t even in the top five when it comes to India’s broader smartphone market, which includes phones that cost less than 30,000 rupees. Samsung is No. 1 by shipments, followed by Xiaomi, Vivo, Oppo and Huawei, according to Counterpoint.

OnePlus usually introduces a single new smartphone model every year using premium chips, screens and materials. Based on simple designs without flashy colors and features, the phones usually cause a buzz on Android forums when they debut. The phones are sold in North America, Europe, China and other parts of Asia.

India, the world’s second-largest smartphone market, will have almost 500 million users by 2022, compared with 337 million this year, according to eMarketer. Success has been elusive for Apple, which forced out three top sales executives in June as it seeks to overhaul its operations in the country. While the Cupertino, California-based company offers zero-interest payment plans and cash-back incentives, its products are beyond the reach of most shoppers.

Phone Starting prices(rupees) Price in dollars OnePlus 5 28,000 $406 OnePlus 6 35,000 $510 iPhone 8 68,000 $990 iPhone X 95,000 $1,380

“OnePlus’s strategy of packing the best specs into their phones and offering the most competitive price seems to have helped,” said Rushabh Doshi, a research manager at Canalys. “Its pricing strategy has appealed to the cost-conscious and flagship-aspiring consumers in India who want to own the ‘best’ smartphone in the market but at a competitive cost.”

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