Airtel Payments Bank has been allegedly opening bank accounts of customers without 'informed consent' during e-KYC process for mobile connections for its parent telecom company Bharti Airtel.
Hindustan Petroleum (HPCL), on behalf of all three state-run oil marketing companies (OMCs), including Indian Oil and Bharat Petroleum, on Monday wrote to Airtel Payments Bank urging it to immediately transfer LPG subsidy deposited with it to consumers’ primary bank account or to the respective OMCs. This follows complaints that LPG subsidies of many consumers were getting diverted to bank accounts opened by Airtel Payments Bank instead of their primary bank account. Airtel Payments Bank has been allegedly opening bank accounts of customers without ‘informed consent’ during e-KYC process for mobile connections for its parent telecom company Bharti Airtel. This led to a change in mapper of the National Payments Corporation of India and LPG subsidy were inadvertently were credited into bank accounts with Airtel. On Saturday, the Unique Identification Authority of India temporarily barred Bharti Airtel and Airtel Payments Bank from conducting Aadhaar-based e-KYC for SIM verification as well as payments bank clients.
In a statement, Hindustan Petroleum said, “OMCs and the ministry of petroleum and natural gas have been getting a large number of complaints from consumers through various channels including social media, print media and VIP references regarding non-credit of the LPG subsidy amounts into their earlier bank accounts for the past few weeks.” As per reports, as much as at least Rs. 167.7 crore LPG subsidy of 37.21 lakh consumers has been deposited in Airtel Payments Bank as on end of November.