Days after Airtel announced that its prepaid customers will no longer be able to make VoIP calls with regular data packs, the company on Friday announced a new VoIP-exclusive 75 MB pack for Rs 75, with a 28-day validity.
“Our customers can enjoy superior VoIP calling experience on Airtel’s network by choosing from a range of new VoIP-specific data packs that will soon be launched,” said a release, adding that the Rs 75 package will “allow customers to make 200-250 minutes of calling”. It also said that affordable VoIP plans will be launched for post-paid customers.
“There would be no other charges in respective of VoIP calls,” it added.
The VoIP update is not applicable with immediate effect, Airtel said, adding that the change will be implemented in a phased manner over the next few weeks. “In all cases, our customers will proactively be informed about these VoIP charges in advance through the company’s standard communication channels like SMS, USSD pop-up, email etc,” it added.
Pre-paid customers who have purchased data plans before December 24, 2014 will be entitled to use all services opted for, till their packs are consumed or expire, following which the new terms will apply.
The Airtel statement, which hasn’t been attributed to anyone, said: “We believe VoIP services in their current form are not tenable for us as a business. As a result, we will charge separately for VoIP services.”