10 Years of the 5 Year Gera Warranty – Company Launches the GeraWorldTM App

By: | Updated: October 6, 2015 9:22 AM

Gera Developments, creators of premium residential and commercial projects in Pune, Goa and Bengaluru have successfully completed a decade of providing 5 year warranty on all their projects since 2005. Gera Developments is the first developer in India to provide a 5 year warranty on real estate that consists of preventive maintenance and repairs.

Gera Developments, creators of premium residential and commercial projects in Pune, Goa and Bengaluru have successfully completed a decade of providing 5 year warranty on all their projects since 2005. Gera Developments is the first developer in India to provide a 5 year warranty on real estate that consists of preventive maintenance and repairs.

Commenting on the GeraWorldTM app and the 5 year warranty, Mr. Rohit Gera, Managing Director Gera Developments said “We are proud of the fact that we have completed 10 years of giving our customers the 5 year warranty. The warranty has helped us improve our product quality as well as our responsiveness to our customers. It is the desire to continually raise our service standards that we have now taken our engagement with customers to the next level with our GeraWorldTM app. The app allows residents to connect with our teams for various aspects, from document requests to interaction scheduling. The app also helps reduce our turnaround time on warranty and common area maintenance issues as it allows the customer to upload photographs of the problem. This helps in diagnosing the root cause of the problem and reduces response time while at the same time providing is with data on recurrence of problems to further improve our product offering. Our warranty is an acknowledgement of us being a responsible developer and that we award highest priority to making our customers’ lives comfortable. We want to make it simpler and convenient for them”.

Mr. Gera further added, ‘The 5 year warranty has created a benchmark in the real estate industry. We have not only fulfilled our obligations but have also delivered on our promise. More than 2000 customers have experienced the warranty till now’.

Gera Developments has spread it’s footprint across Pune, Goa and Bangalore by meticulously constructing and delivering over 50 projects with close to 5 million sq.ft. of development. With this, they have shown their unwavering commitment towards innovation and service with the 5 year warranty.

The warranty and its implementation aim to ensure that every Gera customer gets immediate attention and provide ease and convenience of interaction with the CRM team at Gera and prompt action. There is a dedicated backend CAM (Common Area Maintenance) team of administration and implementation to service the warranty efficiently. The warranty covers defects like the paint peeling, leakages, etc. as well as an annual preventive maintenance which entails a team of carpenter, plumber and electrician who regularly check for any repair and do the needful.

The GeraWorldTM app is a post purchase customer interaction mobile application that can be easily downloaded from the App stores. The GeraWorldTM App serves as a single window interaction system for all customers. All Warranty service requests, meetings and appointments with Gera, project documentation, project progress reports, event invites etc. can be raised, viewed and tracked via this app. The app was launched on Android and an IOS version is being released very soon.

Both Android and iOS versions of the app are available for free download with tutorial and support from the backend team. More than 800 units till date have been covered by the Gera Warranty. Currently over 1000 units are under the Warranty and 1200+ more units will be added in the next 24-30 months.

About Gera Developments:

Gera Developments, one of the pioneers of the real estate business in Pune are recognized as the creators of premium residential and commercial projects in Pune, Goa & now Bangalore. Gera has recently unveiled ChildCentricTM Homes, a new way to live for today’s young home buyer. It is a revolutionary concept and an innovative solution that is set to create a new category in the residential real estate industry and establish a benchmark in the product + services model. Gera Developments prides itself on providing long term enjoyment to customers and innovation being a hallmark of the company’s projects.  There are many ‘firsts’ that stand to Gera Developments’ credit such as 5-Year Warranty on Real Estate consisting of Preventive Maintenance and Repairs for the first time in India and providing Insurance of buildings. Some of their landmark projects in Pune are Gera’s GreensVille, SkyVillas and Gera’s Emerald City amongst others. Some of Gera’s iconic projects in Goa are Gera’s Imperium I, Gera’s Imperium-II, Gera’s Astoria and Gera’s Imperium Green. The company has recently announced the launch of ChildCentric Homes at Song of Joy at Kharadi in Pune and at Joy on the Banks, Whitefield in Bangalore.

Please visit www.gera.in & www.childcentrichomes.in for more information.

Photo Caption: Mr. Rohit Gera, Managing Director, Gera Developments

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