The Uttar Pradesh (UP) police, over the past one year have transformed their work mechanism with a special focus on social media websites to engage with a population of over 200 million in the state. Twitter’s Vice President Colin Crowell has invited the police department to show a small presentation on its new social media initiative called Twitter Sewa in New Delhi. The event organised by the social networking major will take place today and the nodal officer of the initiative additional SP Rahul Srivastava will give the presentation and later participate in a panel discussion, reported Amar Ujala.
Speaking about the same, Srivastava informed the Times of India that since March 2016, UP Police have received around 3 lakh tweets out of which 1 lakh 15 thousand tweets were responded to and required action is being taken. Srivastava also informed that this year alone, 1091 important complaints were received on Twitter out of which 350 FIRs were lodged. As many as 64 police officials were suspended and investigation is being conducted on 82 officials on charges of corruption.
Twitter Seva is a platform developed specially for UP police by Twitter to monitor, record and follow up on tweets tagged with UP Police’s Twitter handle – @Uppolice. It was among the winners in the public relations category of Social Media for Empowerment awards (SM4E) which is organised by Digital Empowerment Foundation every year. According to a DNA report, in this social media initiative the tweeted complaints are recorded on a centralised dashboard and a docket number is allotted to each complaint which is then forwarded to the concerned district police for further course of action.
UP Police Twitter Seva’s verified Twitter handles which allows people to lodge complaints includes office of DGP headquarters, zonal office of UP police, traffic department, district police officials and separate handles of SPs (traffic) in 16 important districts of the state.