The Haryana government on May 15 will be launching an integrated social media grievances tracker on Twitter and Facebook to redress grievances related to various departments at a faster pace. Additional principal secretary to the Chief Minister, Rakesh Gupta told PTI, “the online grievance redressal mechanism is being set up to identify, process and resolve all relevant short-term complaints being sent by citizens to the Chief Minister Office (CMO) or the government through social media.
Addressing a workshop on the Social Media Grievance Redressal Mechanism. further said that the suggestions that would be received by the Chief Minister’s Office through e-mails could be processed through this mechanism to make sure that there was proper follow up by the said departments. The mechanism would be created in such a manner that the users of Facebook and Twitter could interact with Haryana Chief Minister Manohar Lal Khattar. The Khattar-led Haryana government would be using a technical platform in order to monitor all the grievances which the Chief Minister receives on his Twitter handle, Facebook and e-mail.
Gupta informed reporters that the tracker would be operational at the CM secretariat and would be under the complete supervision of a state-level nodal officer. At the district levels, however, the city magistrates would be the nodal officers. He added that all the nodal officers would have to create their official IDs to reach out to the citizens with grievances and provide them with quality solutions in good time. This would be the first of a kind mechanism in the country by the Haryana government. Social media has been used by various other authorities across the country to help citizens in need, most notably by the traffic police departments in Delhi, which had provided users with valuable information during last year’s rain blockade in Gurugram.