Business in the digital age
Apropos of your edit “Ola, compliance”, it has to be said that with the growth of the sharing economy, the existing regulatory cover in most sectors will get increasingly fraught with vulnerabilities. And this will come at a time when the matters between the existing businesses and the disruptors come to a head. Advances are being made in technology everyday and this is changing how we access and consume goods and services everyday. Look at the banking sector itself, the cashier’s role is getting near redundant. Clerical roles as well. There is every probability that today’s disruptors will themselves become the entrenched business behemoths a few years later and be challenged by new ideas. Till then, it is the duty of the government to offer a facilitating yet competitive environment to both the existing and future businesses to fight it out.
Battling call drops
This refers to the report “Call drops: Trai drops a bomb on operators” (FE, October 17). This consumer-friendly move of Trai mandating telcos to monetarily compensate their subscribers for call drops at the rate of R1/drop (maximum three dropped calls a day) could be seen as a step in the right direction. However, this ‘gracious’ act of the telecom regulator (effective from January 1, 2016) will also simultaneously mean a financial blow of R150 crore for the telcos on a daily basis. In this new regime, the originating network for the call will have to bear the brunt of such an outgo on recurring basis. Will they ever take all of this kindly? Further, the time of two-and-a-half month given by Trai to these telcos is meant for setting their own house in order. No where in the world are such distorted telcom services provided by the similarly-placed service providers. But in India, they are always have an army of ‘technical’ excuses to escape their responsibility to provide flawless services. It’s pertinent to note that this is a mere announcement by Trai. It may not be a cake walk for the hapless consumers and could perhaps turn out to be a bumpy ride.
SK Gupta, Delhi
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