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  1. Commuters beware, Delhi Metro to stop refunds on smart cards starting April 1

Commuters beware, Delhi Metro to stop refunds on smart cards starting April 1

In a shock to many commuters in the Delhi NCR, the Delhi Metro Rail Corporation (DMRC) has today announced that the metro smart cards will be non-refundable from April 1.

By: | New Delhi | Published: February 28, 2017 5:47 PM
delhi metro mnrega, dmrc mnrega, delhi metro, dmrc, dmrc mangu singh, mangu singh, delhi metro blue line, delhi metro problems, dmrc issues, metro technical glitches, metro delhi ncr, delhi metro news, dmrc news Almost 70 per cent of the commuters in Delhi, who avail the metro, uses the smart cards. (Source: IE)

In a shock to many commuters in the Delhi NCR, the Delhi Metro Rail Corporation (DMRC) has today announced that the metro smart cards will be non-refundable from April 1. Almost 70 per cent of the commuters in Delhi, who avail the metro, uses the smart cards which enable them to avail a discount of 10 per cent in all their journeys across the national capital. As of now commuters were allowed to get a refund from the smart cards whenever needed. In an official statement, DMRC has stated that the decision to stop refunding, has been taken to comply with the Reserve Bank of India (RBI) guidelines.

The smart cards sold after April 1 and the cards already in circulation will become non-refundable, it said. The passenger-holders will be given a “sunset period” from March 1 till March 31 during which the passengers, if they so desire, may take refund for their smart cards from the Metro stations, it said.
The DMRC added that Delhi Metro commuters will get back only the security deposit, after relevant deductions, if they return the smart cards after April 1. Delhi Metro commuters who use smart cards get a discount of 10 per cent on their journeys.

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Days back, following recent spate of snags in the Delhi Metro, its chief Mangu Singh issued a series of directions to address a few recurring issues. Singh had reviewed the operational issues of the over 200-km-long network and identified the trouble spots, mainly pertaining to signalling and power supply, a senior Delhi Metro Rail Corporation (DMRC) official said. Automatic Train Control (ATC) cards, which is a speed control mechanism on board trains, and Train Interface Computer (TIC) cards, failures of which have been a major cause of service disruption, had being replaced.

“The module failing the (ATC) card has been identified and spare modules are being procured. The module will be replaced on all cards as a preventive measure. TIC cards will be replaced in the next six months,” metro chief spokesperson Anuj Dayal said.

(With inputs from agencies)

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