Trai to hike fine for call drops

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New Delhi | Published: December 24, 2014 12:47:17 AM

Telecom Regulatory Authority of India (Trai) will come out with new rules on call drops early next year...

Trai had imposed fines totalling about Rs 5 crore in 2013 on operators for poor services.Trai had imposed fines totalling about Rs 5 crore in 2013 on operators for poor services.

Telecom Regulatory Authority of India (Trai) will come out with new rules on call drops early next year. A top Trai official said the rules would have higher penalty for telcos found offering inefficient services leading to call drops.

Trai had imposed fines totalling about Rs 5 crore in 2013 on operators for poor services. The regulator had imposed maximum penalty of Rs 14.5 lakh on state-run BSNL for failing to meet 13 quality of service parameters.

Trai also imposed Rs 12.5 lakh penalty on Aircel and Reliance Communications (including Reliance Telecom) for failing to meet parameters.

In its report titled ‘Indian telecom services performance indicators’ for the quarter ended June 2014 which Trai released last month, it said all 3G telecom operators surveyed had 14% call drops in June as compared to 9% in March.

For 2G services, the report said 24 of 183 service providers had call drops of more than the prescribed 3%. In the March quarter, only 6% of service providers reported call drops.

According to the telecom industry, increasing call drops are due to lack of airwaves and BTS towers, which are not enough to cater to the growing mobile subscriber base which has touched 930 million.

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