Soon, toll-free number to activate, deactivate mobile internet service

By: | Published: August 8, 2015 12:34 AM

Mobile subscribers can now activate or deactivate their internet service on their mobile phone by calling or sending an SMS to a new toll free number 1925 from September 1.

Mobile subscribers can now activate or deactivate their internet service on their mobile phone by calling or sending an SMS to a new toll free number 1925 from September 1.

This follows a new directive from the Telecom Regulatory Authority of India (Trai), following a massive number of complaints from mobile subscribers where their operators were keeping the process of deactivation very complex.

The Trai directive on Friday mandates telecom operators to provide the toll-free number ‘1925’ from September 1 to activate or deactivate mobile internet services, either by making a call on the number and following instruction or by sending an SMS.

Customers can send SMS to 1925 by writing ‘START’ to activate and ‘STOP’ to deactivate the service. Telecom operators will have to immediately reply to the customer about the status of activation and deactivation of their service.

The new amendment issued in the Telecom Consumers Protection Regulations directs telecom operators not to charge subscribers for usage beyond the subscribed limit without their explicit consent.

“No service provider shall activate or deactivate the data service on the cellular mobile telephone connection of a consumer without his explicit consent,” Trai said. Though a provision to activate or deactivate a value-added service has already been in place, telecom operators often refused complete deactivation of mobile internet services.

“These complaints mainly relate to… non-availability of information relating to data usage… non-availability of information to consumers whenever the data pack is exhausted… activation of internet service on mobile phones without the explicit consent of the consumer,” Trai said.

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