The seemingly endless wait for getting your income tax refund could soon come to an end. Coming to the aid of taxpayers, Prime Minister Narendra Modi has expressed dissatisfaction with the Central Board of Direct Taxes for harassing taxpayers and has directed taxmen to address all public grievances on a priority.
The issue is understood to have been taken up last week when the Prime Minister held a video-conferencing meeting with revenue secretary Shaktikanta Das and CBDT chairperson Anita Kapur.
“During the meeting, the PM expressed dissatisfaction about delays in responding to public grievances by our officers as well as the harassment meted out to the tax payers and officious behaviour of our officers,” Kapur said in a missive to principal chief commissioners and principal DGs of the CBDT.
“He (Prime Minister) was assured that redressal of all public grievances is one of our priority areas in the interim Central Action Plan for the first quarter of the financial year 2015-16,” she further said.
Accordingly, the income tax department has now worked out timelines for addressing all outstanding concerns of tax payers. It plans to resolve all public grievances pending for more than a year from March 31, 2015 by April 30 and those pending for more than 60 days by June 7.
With the PM expected to personally monitor the issue on a monthly basis, the CBDT may also conduct special drives to dispose of all pending grievances.
“Any breach of the timeline will be viewed seriously and accountability will be required to be fixed for such failure,” the CBDT chairperson has further warned.
The move comes at a time when the government is trying to create a tax friendly regime for investors while easing the compliance burden for individual taxpayers.