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  1. Now, Indian Railways officials who ‘fudge’ train status data to pay ticket refunds

Now, Indian Railways officials who ‘fudge’ train status data to pay ticket refunds

The Indian Railway Ministry seeks to weed out the menace of “wrong reporting” of punctuality data in an attempt to paint a rosy picture of train performance in the system.

By: | New Delhi | Updated: May 2, 2015 10:54 AM
Indian railways

Indian Railway Ministry order says that if a passenger gets refunds based on the NTES timings, and upon investigations it is found the data was incorrect, the money will go straight out of the pockets of the officials concerned. (PTI)

In a new policy directive issued to zonal railways, officials found fudging data on train punctuality will now pay from their salaries if Indian Railways has to give refunds to passengers thanks to trains being late by over three hours.

The Indian Railway Ministry seeks to weed out the menace of “wrong reporting” of punctuality data in an attempt to paint a rosy picture of train performance in the system. The move will come into effect from June 1, sources confirmed. An order to this effect was issued this week.

As per rules, if a train reaches a station late by over three hours, or its departure is delayed by over three hours, passengers can claim a full refund without traveling. Policymakers decided that simply fudging punctuality data to show that a train is running on time does not insulate the transporter from refunds.

Officials in the traffic control offices, who physically log the running of trains and update the National Train Enquiry System (NTES) — the time-keeper for punctuality in real time; accessible to the public – have been found to be doctoring data.

Now, the Ministry order says that if a passenger gets refunds based on the NTES timings, and upon investigations it is found the data was incorrect, the money will go straight out of the pockets of the officials concerned.

The strong, and potentially unpopular decision, seeks to be a deterrent against data-fudging. Before starting the new system, Railways will hold counselling sessions for its officials and monitor operations for May.

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  1. R
    Renjit
    May 2, 2015 at 11:17 am
    Along with settling the so called menace of fudging data on train punctuality, Indian Railways should abolish the provisioning of slack time as well. Almost all trains operated by IR are provided with ample slack time, mostly between the penultimate station and its destination, in order to improve punctuality. In some cases, slack time is provided while handing over the train from one division to another as well. When will railways address this issue?
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