In a move that will bring cheer to fliers, Civil Aviation Minister Ashok Gajapathi Raju on Saturday announced a slew of passenger-friendly measures that will significantly improve your air travel. From new policy on refunds and cancellation to excess baggage charges, we take a look at what the aviation minister announced for you:
1. Excess baggage of upto 5 kg beyond 15 kg not to be charged at more than Rs 100/- per kg
2. Regulations being amended to ensure significant improvement in facilities to persons with disabilities
3. In case of flight cancellations announced within 24 hours of departure, compensation amount enhanced to upto INR 10,000/-
4. Compensation significantly enhanced to upto INR 20,000/- in case of denied boarding due to over-booking.
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5. Cancellation amount cannot exceed basic fare and there shall be no additional charge to process the refund
6. Refunds to be applicable on all fares including promo and special fares
7. All taxes, levies and User / Airport development fees etc shall be refunded in case of no-show and cancellations
8. Even when booked through travel agents / online portals, Airlines shall have to ensure refunds within 15 days to domestic passengers
9. It shall be the prerogative of passenger to decide whether to get cash refund or hold the amount in credit
