IndiGo Airlines has stated that it has processed refunds worth Rs 827 crore for thousands of passengers, till now, with the rest of the refunds for cancellations up to December 15, in process.
IndiGo in its press release on Monday, December 8, said, it has seen “considerable and consistent improvement” in operations after days of widespread flight disruptions.
Over 1,800 flights operated
The airline said it operated over 1,800 flights on Monday, higher than approximately 1,650 flights it operated on Sunday. “Today, we are all set to operate over 1800 flights, connecting all stations that we operate to. We have optimized our operations and managed to reduce the number of cancellations which are being notified to customers in advance,” the company said on Monday.
The airline also added that to support stranded passengers between December 1 and 7, the airline arranged more than 9,500 hotel rooms and nearly 10,000 cabs and buses.
The carrier also said it has delivered over 4,500 delayed bags to passengers and expects to deliver the remaining baggage within the next 36 hours.
The airline added that it has optimised operations and reduced cancellations, which are now being communicated to customers in advance. As per its BSE release, IndiGo also reported an improved on-time performance of 91% across the network.
IndiGo’s profitability to suffer in FY26, says Moody’s
Moody’s on Monday flags the mass cancellation said it will hit IndiGo financially, as per a report by PTI. “The airline’s profitability will be negatively impacted in the current fiscal year ending March 31, 2026,” it said. However, it added that the “quantitative impact of the disruption remains uncertain at this point as the scale and profitability of IndiGo’s operations evolve following adjustments to comply with FDTL regulations.”
‘Fully compliant with FDTL norms’
IndiGo reiterated that its operations remain fully compliant with all Flight Duty Time Limit (FDTL) norms and safety regulations. “We continue to work in full cooperation with the authorities to restore normalcy in operations,” the spokesperson said.