Kyndryl, an IT infrastructure services provider, has announced the availability of Kyndryl Workflow Orchestration services, a generative AI-powered digital workplace solution designed to help organisations automate, speed, and streamline business processes.
According to an official release, Kyndryl Workflow Orchestration services enable companies to enhance, improve and modernise the digital workplace experience for their employees and customers. From what it’s understood, it has been designed to support customers seeking to capitalise on no-code/low-code solutions that help improve business outcomes. Reportedly, the solution employs workflow capabilities and AI automation to orchestrate business processes, eliminate complexity, minimise cycle time, and maximise return on investment through reduced training and development costs. With the ability to leverage modern platforms, such as Microsoft Power Platform and other no-code/low-code technologies, customers can seemingly unleash their citizen developers on account of Kyndryl Workflow Orchestration services providing expertise to scale and digitise their business.
Sources suggest that customer benefits of Kyndryl Workflow Orchestration services include interface to enhance the overall user experience, streamlining processes across various departments and enabling integrations, real-time visibility and tracking of automated requests, accessing controls, encryption and audit trails to enable information security and integrity, automation to enable zero manual interventions to minimise the risk of human error, scalability to accommodate workload demands, and customising applications to meet business needs.
“We aim to be helping customers overcome their workflow challenges by bringing automation and generative AI-powered digital workplaces to life with our new Kyndryl Workflow Orchestration services,” Ivan Dopplé, Kyndryl senior vice-president, global digital workplace services practice, said.
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