IndiGo on Tuesday claimed that the airline is back on its feet and that operations have stabilised, even as around 400 flights were cancelled during the day.
In his latest video message, IndiGo CEO Peter Elbers said, “IndiGo is back on its feet, and our operations are stable. We’ve let you down when a major operational disruption happened, and we’re sorry for that.”
IndiGo’s statement on its monthly and weekly operations
In a statement, IndiGo said it operated more than 1,800 flights on Tuesday, connecting all 138 stations in its network, and plans to fly nearly 1,900 flights on Wednesday.
“We have optimised our operations, and our on-time performance is also back to normal levels. We have also automated the procedure for our customers to get full refunds upon cancellations (with ‘no questions asked’) through a simple process on our website,” the airline said.
Elbers on IndiGo’s number one prioirty
The airline added that its first priority was to get all stranded and delayed passengers safely to their destinations or back home. “Lakhs of customers have already received their full refunds and we continue to do so on a daily basis. Rest assured that we are fully committed to getting this done,” Elbers said.
However, he did not share details regarding compensation for passengers whose flights were cancelled at the last minute or experienced significant delays.
As per the Civil Aviation Ministry’s passenger charter, if an airline fails to inform a passenger about a flight cancellation at least two weeks before departure, compensation is legally mandatory, with the amount depending on the flight duration. The charter also requires airlines to provide such compensation automatically, without passengers needing to request it.
While IndiGo said lakhs of customers have already received refunds, it did not disclose the total amount released so far. In the Lok Sabha, Civil Aviation Minister Ram Mohan Naidu said that IndiGo is being held accountable and that passengers have received refunds worth over ₹750 crore.
The airline further stated that nearly all bags that were stuck at airports have now been delivered to customers, and teams are working to deliver the remaining luggage at the earliest.