Indigo Refund Status: Airline to give full waiver on change and cancellation requests

Indigo is gradually stabilising operations after a series of cancellations and delays that disrupted travel for thousands of passengers

Written by Shubham Chhabra

December 8, 2025 18:38 IST

Govt orders 10% curtailment of Indigo routes as airline says 'operations reinstated across network'

IndiGo has confirmed that refunds are being processed for passengers whose flights were cancelled between December 3 and 15, 2025. Those affected can also take advantage of a full waiver on change and cancellation fees for all bookings valid up to December 15. The airline is gradually stabilising operations after a series of cancellations and delays that disrupted travel for thousands of passengers.

Refunds and Waiver Details

Refunds will be credited to the original payment method and may show up as one or two transactions. The airline expressed regret for the inconvenience and assured passengers that staff on the ground and behind the scenes are working around the clock to restore normal services.

IndiGo said, “We’d like to inform you that refunds for flights cancelled between 3rd December 2025 and 15th December 2025 are already being processed. In case your plans have changed due to the disruption, we are also offering a full waiver on change and cancellation requests for all bookings valid for travel till 15th December 2025. You can do so by visiting https://bit.ly/4iGWxU9
and following the simple steps. Refunds will be credited to the original payment method and may appear as one or two transactions.”

“We are deeply sorry for the disruption to your journey. Please be assured that our teams both on the ground and behind the scenes are working tirelessly to support all affected customers and restore normal operations as quickly as possible,” the airline added.

Cancellations and DGCA Probe

On Sunday, IndiGo’s on-time performance improved to 79.9% after operating 1,650 flights and cancelling 650. However, on Monday, December 8, the airline cancelled 562 flights from six metro airports, including 150 cancellations from Bengaluru. The carrier operates flights to nearly 90 domestic airports and over 40 international destinations.