To support the new-age mobility ecosystem and to improve their operational efficiency, automakers are increasingly looking at ideas from start-ups. While Maruti Suzuki runs the Mobility & Automobile Innovation Lab (MAIL) initiative in which it has collaborated with start-ups, MG Motor India has the MG Developer Programme and Grant (MGDP), a platform to encourage innovators to build new applications and experiences for cars.
The British carmaker (owned by the Chinese behemoth SAIC Motor) has now partnered with Bengaluru-based AI-powered start-up CamCom, which will help facilitate AI-enabled and image-based vehicle inspection processes and automated assessment of cars reported for service and repair at MG service centres.
“The AI-enabled solution will save time for operations and provide greater transparency to customers,” Gaurav Gupta, chief commercial officer, MG Motor India, told FE. “CamCom had undertaken a pilot project at MG last year as part of the MGDP, and we will now implement their technology, i.e. the defect/damage assessment AI platform, in our workshops.”
The carmaker has a little over 290 touchpoints across the country and aims to reach 300 by the end of CY21.Ajith Nayar, co-founder, CamCom, added that its solution is “an industry-first step towards revolutionising the customer service experience by bringing transparency to the service process.”
Get live Stock Prices from BSE, NSE, US Market and latest NAV, portfolio of Mutual Funds, Check out latest IPO News, Best Performing IPOs, calculate your tax by Income Tax Calculator, know market’s Top Gainers, Top Losers & Best Equity Funds. Like us on Facebook and follow us on Twitter.