German car manufacturer, Mercedes Benz has opened a new after sales and service centre in Kochi. The new service centre is spread across 48,000 square feet and located at Thrikkakara, Ernakulam near KMM College. This is the 3rd service centre by Rajashee Motors in Kochi and provides a 2S facility. The new centre was inaugurated by Santosh Iyer, Vice President-Aftersales, Mercedes-Benz India and S. Sivakumar, Managing Director, Rajasree Motors. The new service facility has facilities like 22 bays which include floor bays, paint booth, prep bays, Cellette, Aluminum, FI, Assembly Bay, WA, Washing and mopping bays. For customers, the new facility provides services like a pick and drop facility, cashless accident repairs and Mercedes Benz accessories display. In addition, the new service has a staff of 22, who are trained under Daimler guidelines.
Speaking on the occasion, Santosh Iyer, Vice President – Aftersales, Mercedes-Benz India commented, “Increasingly After-sales service experience is becoming a key differentiator for new vehicle purchase and this is true for the luxury car segment as well. At Mercedes-Benz, it is our relentless endeavour to provide unmatched service experience and aim for customer delight. Facilities such as this which specializes on accidental repairs and maintenance and also caters to customization elements go a long way in driving service satisfaction and crafting customer trust for the brand. We are continuously innovating our service offerings, investing in creating world-class infrastructure and striving to remain a step ahead of the customers’ requirement by anticipating and offering them superlative ownership experience. The rapid expansion of our network footprint is a testimony of our customer commitment. We are confident this B&P center in Kochi will further strengthen our after-sales offerings and promote complete peace of mind for the discerning patrons.”
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