Mercedes-Benz India has launched new roadside assistance programmes for current and future customers. There will be two levels of after-sales roadside assistance programmes available to customers - Mobilo Plus and Mobilo Lite. Mobilo Plus is offered standard with every Mercedes-Benz and is renewed at minimal cost at every Mercedes-Benz authorized workshop for up to 8 years of vehicle age. Standard Mobilo program is offered complimentary of cost to the customers until the 3rd Year from the purchase date. The program can be purchased from the 4th to 8th year of the life of the car. Prices start at as low as Rs 3999/- (Inclusive of all taxes).
The On-Road Assistance program Mobilo offers to support its customers in the event of a mishap, breakdown, accident or vandalism of the car. Mobilo Lite is a complimentary service offered by authorised dealers for 365 days from the last periodic service availed.
Mercedes-Benz will offer the following under the Mobilo programme: complimentary roadside repairs, complimentary towing, complimentary taxi service up to 50 km from breakdown location, replacement vehicle, onward/return travel, hotel accommodation (maximum 3 nights), legal advice and medical coordination, as required.
Mercedes-Benz Mobilo Service supports in following events: mechanical, electrical or accidental breakdown; battery problems: flat battery; fuel problems: out of fuel, contaminated fuel or incorrect fuel; key problems: locked keys, lost keys or broken keys; tyre problems: puncture, bolts or valve-related issues; road traffic incident where the vehicle is immobilised.