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Incident of customer being beaten at Jeep dealership under investigation by FCA India

The sequence of events is currently being investigated. Appropriate action will be taken once all facts are studied and considered

By: | Updated: December 1, 2017 11:02 AM

Automaker Fiat Chrysler Automobiles (FCA) India today said it is investigating an incident of alleged manhandling of a customer by sales staff of one of its dealerships here in the capital.With a video of the incident circulating on the Internet, the company in a statement said it has taken up the incident seriously."We are in the know of the incident and we have taken this up very seriously," FCA India said.It further said: "The sequence of events is currently
being investigated. Appropriate action will be taken once all facts are studied and considered".

In a separate statement, the company's dealer Landmark Group said: "It is unfortunate that a video is being circulated on social media relating to an incident that took place in our Delhi branch of Jeep showroom"."The video neither portrays nor provides the complete picture of the happenings. The incident had resulted as a consequence of the unacceptable behaviour of the customer with some of the female staff in our organisation," it added.

The Jeep vehicle line-up in India consists of the Jeep Wrangler, Grand Cherokee and the Jeep Compass.Last week, FCA India had announced a recall of around1,200 units of Jeep Compass for replacement of front passenger
airbag.

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