Mercedes-Benz has just launched its first dedicated AMG service bay at AMG Performance center, Pune. The company claims that these AMG service bays will offer prioritized servicing in the shortest turnaround time. The company will bring similar bays in six other AMG performance centers in India that are located in the cities of Delhi, Mumbai, Hyderabad, Bengaluru, Chennai and Kochi soon. The AMG service bays will have the looks of a motorsports pitstop in order to offer the right environment for the servicing of the high-end cars. The company has also stated that special tools and kits will be used for the servicing and maintenance of the Mercedes-Benz AMG cars. Just in case if a spare part is not available in a particular performance center, it will be airfreighted without the customer having to pay any additional charges. Another benefit of AMG service bays is that the customers can see their cars getting serviced and can also interact with the technicians and technical experts.
Commenting on the launch, Roland Folger, Managing Director and CEO, Mercedes Benz India said, “Mercedes-Benz India has been on a determined drive to create tangible service differentiation for its customers and relentlessly innovate through its service offerings. The brand’s topmost ranking in the recent J.D. Power 2017 India Customer Service Index study, is a clear testimony to this differentiation which is highly appreciated by our customers. The importance of personalized service experience is a key enabler in driving customer satisfaction in the luxury segment and we want to offer it to our AMG and Specialty cars owners."
"The dedicated AMG Bays across the 7 APCs will have highly personalized and prioritized service with shortest turnaround time, and aim to create a service experience which is as delightful and satisfying, as driving an AMG. The luxury performance and specialty car segment in India has immense growth possibility and requires special attention for customized service", he added.