While the Pune operations would add over 1,000 employees, the facility at Mumbai is likely to increase its intake by 850 to take the total staff strength in that centre to 2,300. Currently, the centre at Pune houses 2,000 people. Nasik operations would remain at the same level.
An additional investment of $5 million through internal accruals has been cleared by the WNS board. The ramping up of the Mumbai centre will require no investments in infrastructure as the space is under-utilised.
We will ramp up our operations to 6,000 people by the end of the year, said WNS Group chief executive officer Neeraj Bhargava.
The company is also planning to set up a centre in a new city within six months. We are looking at a new geographical location. We may go to the southern region, Mr Bhargava said.
WNS specialises in providing services to customers in the airlines, travel and transportation area. It is adding more staff to meet the requirements of its clients which include Travelocity, part of Sabre Holdings and the leader in the online travel space. Airlines, travel and transportation sector account for 50 per cent of the companys business while the balance 50 per cent comes from insurance, telecom and knowledge services. The company is backed by British Airways and investment has come from Warburg Pincus.
WNS, Mr Bhargava said, is not under any pricing pressure. Our pricing, in fact, has become better. Several BPO companies earlier were squeezed on pricing as there were too many players and there was confusion in the market. But now some companies like us are getting known for a certain kind of work they do, he added.