TCS SMB unit to take outsourcing solutions to global mkt

Written by Rachana Khanzode | Pune, Oct 2 | Updated: Oct 3 2008, 06:41am hrs
Tata Consulting Services (TCS) small and medium business (SMB) unit is all set to tap the global market with its total outsourcing solutions developed in India.

The company will market its solutions globally, starting with emerging markets like Latin

America (LATA), Middle East (ME) and Africa in the next 2-3 quarters.

Venguswamy Ramaswamy, global head-SMB, TCS, said, We are in a process of adding new

solutions to our existing ones

every quarter. As it is very cost effective to develop innovative solutions in India, we want to leverage it and take these solutions to the global market.

TCS SMB unit, based on IT-as-a-service model, started in March 2008 to provide basic end-to-end solutions like providing hardware and software solutions to SMBs.

As of now, the company has more than 30 clients in India. It plans to concentrate on client acquisition in the next one year and then ramp up its revenues in another 2-3 years. According to IDC, small and medium businesses in India have grown at a rate of 14.8% in the year 2007-2008.

TCS will largely be targeting the manufacturing and retail, healthcare, and education verticals.

The total Indian IT/ ITES market in 2008 is estimated at $27.5 billion. Out of this, SMBs contribute about 35% or nearly $9.7 billion, according to AMI.

Similar trends are seen in the Middle-East North Africa (MENA), Eastern Europe, China and other emerging markets.

The company is currently in talks with a number of telecom companies globally as well as in India to integrate its existing SMB solutions with their network solutions and then provide complete package to clients. This would result in reduced cost of total solutions to a client.

The integrated solutions will bring a price paradigm shift where an SMB client will get solutions at 1/10,000 of a cost to a large client, said Ramaswamy.

TCS also plans to look at ways of improving functionalities like access to solutions through mobile phones or PDAs.