The new delivery centre in Noida fulfils several client-centric objectives: it provides offshore service delivery coupled with the efficiencies of automated support, as well as specialist expertise in direct delivery of configuration management and software distribution services. In addition to serving external clients, RIMS will also benefit Steria Group, which itself is an internal customer of desktop services provisioned from Steria in Noida.
The RIMS centre in Noida will deliver a full portfolio of remote IT infrastructure management services including desktop, systems and network management to clients who rely on robust, always-available IT to underpin their business. Building on two years investment in service industrialisation, the new centre will open with 200 full-time IT analysts and technology services professionals who already support Steria clients in the financial services and utility sectors, amongst others. Steria in Noida has provided application management services and BPO to enterprise clients for nearly twenty years, and its enhanced profile reflects Sterias ongoing commitment to develop its industrialised service delivery model and enable clients to deploy a blended sourcing strategy.
Sterias innovative approach to infrastructure management, as with its complete IT services portfolio, leverages the strength of its industrialised service delivery model, which includes onsite, onshore, nearshore and offshore strategies that can be blended according to client needs. The optimal mix will reflect clients business priorities; the complexity and maturity of the IT service being outsourced; and an ability to scale and rapidly bring new technologies and service offerings online. Most importantly, RIMS can be deployed in the client environment with zero-to-minimal disruption and without the need to replace legacy IT investments.
Karine Brunet, Steria Group's director of IT services, commented: Increasingly, clients are approaching Steria with the same mandate for more strategic, tailor-made sourcing that affords them flexibility, an excellent cost-to-value ratio, robust due diligence measures, and most importantly, expert IT service delivery, regardless of geography. Our continued investment in a strategy that expands our global service delivery capability, whilst incorporating the latest tools, technologies and best practice ensures Steria is able to respond fully to client requirements.
Brunet continued: Industry needs to evolve from an either-or scenario when it comes to where IT services are offshored. For Steria, the new global delivery centre in Noida represents a timely and strategic, long-term investment, as well as reflecting our belief that clients can benefit tremendously from our focus on achieving the optimum blend between proximity and remote services, 24/7 enterprise-grade IT support and the value-added services that are best delivered through a blended and industrialised service model.