The course has been designed by SMU and Manipal Universal Learning Pvt Ltd, its learning resource development centre, in consultation with industry experts.
Says Maj Gen AC Sharma, SMU pro-vice chancellor, While we expect 207,000 jobs to be added in the BPO industry in the next year, and about 271,000 jobs in 2006, we plan to train 5,000 students for the year 2005 and 10,000 students for the year 2006.
According to Mr MV Reddy, chief operating officer, Smartvalue, apart from the basics of management, the courses address three areas of the BPO industry. This includes skills required like accent neutralisation, conflict management, negotiation skills, and enterprise resource management. It will address operational aspects of BPO like technology aspects of BPO, training methodologies, project management, and data security.
In addition, the course will focus on knowledge of the key domains of BPO, including the financial industry, tele-marketing, healthcare and biotechnology.
The MBA BPO will be a 2 year programme with 4 semesters, each of 16 credits. They will be delivered to students using VSAT technology. Lectures are delivered by faculty from a studio in Manipal connected to study centres via a satellite.