After the seminar, when a TV crew tried to get a reaction from him on issues related to the scam, Mr Narain was visibly offended. Then, he started to play out the “avoiding act” by scooting from a different exit than the one designated for his departure when he saw the TV crew standing there expectantly. If nothing else, the scam has led to quite a few concerned officials duplicating the antics of our film stars and other celebs!
Scribes are quite used to politicians and bureaucrats who cancel their appointments at the last minute, with explanations designed to show-off their importance in the grand scheme of things. ‘We’re too busy, something very important’s come up, have to brief mantriji...’and so on. But when corporate honchos don’t keep their word on confirmed appointments, what does that say about them More so, for CEOs heading companies which claim to be in the business of ‘managing customers’.
One amongst such companies is the country’s premier cafe chain. The organisation not only cancelled a press briefing at short notice, but the head honcho later refused to meet a journo who landed up with a prior, confirmed appointment. The scribe was first asked to ‘wait’ since the CEO was ‘held up’ in a meeting. Fair enough. About ten minutes later, a rather harassed looking secretary emerged with bad news: The boss couldn’t spare time because he was preoccupied! So much for being customer-centric, or is the cafe chain rewriting the rules of customer care even as it plans to go global