“We have not drawn up any specific plan at this juncture. We are working on them. We have a number of options including seeking an expert opinion on the issue or bringing in our existing clients to become our partners,” Raju said. “It is only a matter of time before we float a company for the BPO space,” he added.
“The BPO space holds a major opportunity. Customers are looking for total integrated solutions with high quality services. We have a capability to provide the services in an integrated fashion,” Raju said.
Satyam had taken the initiative two years ago to jointly develop a quality model along with the Carnegie Mellon University (CMU) called eSCM.
Five-point Strategy To Face Competition
Satyam Computer Services Ltd has evolved a five-point strategy which will enable the company to compete better with global players and ensure growth with profitability. These are:
Simultaneously, Satyam moved a significant number of support services into a Virtual Delivery platform, Raju said.
Strong existing customer relationships, established process and international brand image would potentially help reap rich benefits in the BPO space. Initial service offerings will be in the financial back office processes, transaction processing and customer contact help desk services, Raju added. “We are in the process of developing certain tools which can be introduced in the near future,” Raju said. “Our endeavour is to get into the BPO at the earliest,” he added.