Vardhman Jain, managing director, business process solutions, of the company said high quality workforce is available at comparatively cheaper wages in tier II and tier III cities. Attrition is also lower at present, compared to the average churn of 60% in call centres, he added.
"Perot was among the first to open a centre in Coimbatore. Initially, we were sceptical about the talent pool and moved only simple call centre work to the city. But now, our Coimbatore centre constitutes about 20% of our 7,000 plus workforce in India and core work is also done from there. The same strategy will be followed in our Manila facility as well," he added.
The company will ramp up its staff in Manila to about 450 by the end of 2007, he said. A 75-member team will be in place by the end of April. The company's Manila centre will initially handle call centre work for the healthcare vertical, primarily for Perot's US clients, he added.
Voice business constitutes 25% of the company's 21,200 global workforce and 20% of its $ 2.3 billion (about Rs 10,000 crore) revenue.
Apart from their English language skills, Filipinos are highly skilled in finance and accounting also, Vardhman said. Manila Metro's alignment with Western culture is a major advantage for businesses, he added. Perot hopes to move core work to Manila at the earliest, he said.