UpStream Inc is a wholly owned subsidiary of Rosenbluth International, the $5 billion US-based travel management company.
The joint venture company has a facility at Thane near Mumbai. Lawkim has the responsibility of building and developing the facility while we are responsible for providing the customers, said Mr Terrion but declined to comment on the capital investment being made by both the partners.
The centre will begin with voice-based services using CRM technologies. The clients that the centre will be servicing are travel Website Orbits, National Airlines and eventually United Airways, said Mr Terrion adding that while the first client would be Orbits, the company was still working on migrating some of its major airline clients.