Keane Charts $25 M Ramp-up

New Delhi | Updated: Apr 7 2004, 05:30am hrs
US-based $810 million Keane Inc, a business and information technology (IT) outsourcing firm, has earmarked $25 million for ramping up its business process outsourcing (BPO) and application outsourcing operations in India. The company is looking at adding 3,400 employees to its present headcount of 1,600 in India across its three centres in Gurgaon, Hyderabad and Noida in next two years.

We are looking at a total headcount of 5,000 people in India in a couple of years. We are planning to invest a minimum of $25 million in our ramp-up plans in India, Keane president and chief executive officer Brian Keane told reporters at a press briefing here. The $25 million investment is likely to be made in beefing up its resource base, infrastructure and facilities in India.

Of the 5,000 people team envisaged by the company in a couple of years, it is looking at 3,000 employees in application outsourcing and the rest (2,000) in BPO operations. So far, the BPO operations of the company has been confined to India. The company earned 20 per cent of its revenues from the US government and its various departments. All of the work sourced from the US government is handled in the US itself and is not outsourced to countries outside US, he clarified.

We will be looking at setting up additional development-cum-BPO centres (more than one) out of India in locations other than the ones where we are present, he said. The company had made its foray into BPO through an investment in Worldzen in 2003.

The company has nine customers as part of its BPO operations. Next six months will be tough on US political backlash against outsourcing. If we speak about the impact of backlash on Keane then it has been good for the company as we are in a better position to offer low-risk and more flexible solutions out of centres in the US, Mr Keane said.