Cyprian DSouza, CEO, Kanbay India and chief people office, Kanbay Inc, announced the setting up of Kanbay Managed Solutions in US and Canada as a wholly-owned subsidiary. India could be the location for housing the operations. We are carrying out research on two to three countries for putting up the BPO centre and there is a possibility of this coming to India. China, Philippines are also being considered, DSouza said.
As Kanbay had no experience in this business, the firm was looking at partners for venturing into this business. We are looking at acquiring or merging with existing BPO companies in India, DSouza said. The company would focus in the financial services area and is talking to two or three large companies and are close to identifying work, he added. Kanbay is working with financial services firms in the credit card, retail banking and insurance domain. The firm has just bagged a $65 million contract from Household International, a wholly-owned subsidiary of HSBC. This deal has come at a time when HSBC has taken over Household and indicated the confidence of the new owner in building on the relationship, DSouza said.