The companys BPO operations called Managed Process Services (MPS) already offer revenue accounting and sales audit service to the airline industry and would expand the service portfolio to include ticket proration, cargo sales audit and interline billing.
The business grew 128 per cent during 2002-03 to touch Rs 15.13 crore and was the the key contributor to the growth in the airlines division. Kale has been contracted by Qatar Airways for four years and has a three year contract with Canadian North airlines. The total committed business is estimated to be around Rs 100 crore over the next four years.
We had been in the BPO segment for the last two years with focus on transaction processing and are in the process of ramping up our operations. As of now, we have five customers, Mr Kale said.
The companys BPO operations have moved to a new centre in Mumbai, which has 200 seats and can be ramped up to 800 seats. After Mumbai, the company is also looking at the possibility of setting up a BPO centre in Pune, Mr Kale said.