IP Telephony Market Set To Touch $60 M: Frost & Sullivan

New Delhi | Updated: May 28 2004, 05:30am hrs
The spurt in call centre and business process outsourcing (BPO) business in India has fuelled the Internet Protocol (IP) telephony market, which is expected to record a 100 per cent growth this calendar year. The IP telephony market, according to analyst firm Frost & Sullivan, is set to touch $60 million mark this year as compared to $30 million last year.

Informing this, Frost & Sullivan director-India operations- Aditya Sapru said, The Indian IP telephony market is already seeing the highest growth in the domestic telecom sector and is expected to register an average compounded annual growth rate (CAGR) of 60 per cent over the next 3-5 years, he told eFE.

According to Mr Sapru, Even in the Asia Pacific region, growth in the Indian IP telephony market is next only to the Chinese market, which was a little over $35 million in 2003. However, the Indian market is now fast catching up.

He added, In future, growth will come from BPO and call centre players that are increasing tremendously in size and scale of operations, financial services, retail, small and medium sized business (SMB) market, and the education sector.

Explaining the market trend, Tata Telecom vice-president of marketing and strategic alliances, Ajit Thatte said, The Internet telephony market is going to be driven by a need which is going to be realised by all. In future, it will be embraced by the business sector, the SME/SOHO segment or the large corporate houses, and the retail sector as the Internet is becoming all pervasive and ubiquitous in todays market place.

Mr Sapru added, Apart from this, corporates will be able to leverage their existing IP-based wide-area infrastructure fully by using voice and data applications.