Funded by Eur India (a venture capital firm), Inaltus lone BPO facility in Mumbai has 150 agents.
We are planning to set up another centre most probably in Pune as part of our disaster recovery planning initiative. This centre would have a capacity of 800 seats, Inaltus Ltd CEO and founder Shashank Tripathi told eFE.
The company is focused on companies in Europe and currently has around half a dozen UK and European clients.
Our team at the BPO centre does not just include graduates but also includes chartered accountants and post graduates in commerce, Mr Tripathi said.
The company takes pride in following a different route to build its business. We have successfully built our business with larger focus on marketing rather than building infrastructure. We invest in infrastructure only if we have a contract but will constantly invest in sales and marketing, he said.
The company is also considering buying out existing ITES companies in the country. We will soon go in for another round to fuel our expansion plans, Mr Tripathi said. Mr Tripathi has previously worked with Accenture in London and Schlumberger.
The companys chairman John Barnsley is visiting India next week to participate at the National Association of Software and Services Companies (Nasscom) 2003 as a keynote speaker.
Mr Barnsley was the global managing partner for Pricewaterhouse Coopers outsourcing business till December 2001.