Government to propose speedy redressal of consumers grievances

Written by ASHOK B SHARMA | New Delhi, Aug 23 | Updated: Aug 24 2007, 05:46am hrs
The government is planning to propose necessary amendments to the Consumer Protection Act for ensuring speedy redressal consumers grievances and disposal of cases.

An expert panel set up by the department of consumer affairs had recommended that all consumer cases should be disposed off in a time-bound manner, preferably within 90 days. Where reports from laboratories are required, extra time may be taken for disposal of cases.

The department of consumer affairs has forwarded the panel recommendations to state consumer fora for their comments and suggestions.

After we get feedback from the state consumer fora and the National Commission we will draft the proposed amendments to the Consumer Protection Act. Our intention is to ensure time-bound disposal of consumer cases, said a senior official of the department.