The study --- Worldwide and US Business Process Outsourcing (BPO) 2004-2008 Forecast and Analysis ---answers the questions about key buyer and vendor trends within each BPO market and their impact on the market forecasts.
It also tells about the key growth areas and opportunities to expect in each BPO market for 2004 and beyond. IDCs research points to a BPO market that is exciting, brimming with opportunities, and yet, complex and challenging.
There is a definite surge in interest for BPO in todays economic climate, said Romala Ravi, programme manager, BPO services.
At the same time, companies expectations and demands of BPO providers have escalated, and the lens through which BPO engagements are being evaluated has become much more sharply focused. Though the rewards are potentially substantial, the path to success in the BPO market will be fraught with challenges, necessitating focus and long-term commitment on the part of BPO providers, Ravi said.