Genpact to manage GMR groups HR ops

Written by Sunny Verma | Kiritika Suneja | New Delhi | Updated: Nov 21 2012, 08:02am hrs
Sagar is a resident of Jayanagar in Bangalore and works at Genpacts Electronic City office. Every day, he travels close to 18 km to work the traffic just makes it worse. But now, Sagar works from GMR's office on Bannerghatta Road.

Genpact and GMRs shared service centre has made his life easier.

The countrys largest business process outsourcing (BPO) company and the infra giant have created the centre wherein Genpact will manage the human resource (HR) operations of the entire GMR Group. This means that instead of each business of the group having its own HR personnel, there will be a centralised team to manage the operations related to salaries and reimbursements.

At present, there are 35-40 people in the centre that became operational more than a month ago.

As part of this transformational journey, GMR has partnered with Genpact to set up a shared services centre leveraging Genpacts expertise in service delivery through its service delivery framework and common minimum practices along with its Smart Enterprise Processes insights and process reengineering expertise, said GMRs official spokesperson.

The move is aimed to realign people and no GMR employee will lose his job. The company maintains that Genpact is only helping it run the centre by providing technical support and only a couple of the BPOs employees are present that too, on the consulting side. Incidentally, last year, Genpact bagged a seven-year HR outsourcing contract from auto major Nissan by acquiring its shared services centre for human resources in Japan and provide payroll, benefits, staffing, training and other key HR services to Nissan's 54,000 employees.

This endeavor will provide enhanced learning through Genpacts education at work programmes and career opportunities to our employees, the spokesperson added.

The GMR Group has business in airports, energy, highways and urban infrastructure sectors.

Shared service centers cater to deliver technology solutions and innovate on processes and business models.Not only HR, but the BPO has set up a shared services centre with Diageo, the worlds biggest distiller, to provide the company financial and accounting processing services, where the employees of both the companies will work alongside. The centre will initially house 65 employees and will gradually ramp it up to 200 by the end of 2013.

The concept of shared service centres is picking up steam in India and according to consultancy firm Zinnov Management Consulting, the needs of companies with captive operations has gone up to support the parents engineering services and R&D requirements. Banking, financial services and insurance are the most mature segments for shared services.