In the first year, we will put together a team of 50 engineers and start with two four-month pilot projects before initiating full-scale operations, Genesys International Corporation CEO Abhay Nalawade told eFE. The company intends to focus on preventive maintenance of machines as its core BPO activity. It is targeting utilities like power generation companies and original equipment manufacturers (OEMs) in the US and Europe.
The company has already signed up one OEM plant in Europe and is in the process of signing more such deals. Mr Nalawade did not divulge the names of the prospective or the existing client. The machines at our clients plants will directly communicate with the service centres with the help of microchip-based technology. This concept is picking up in Europe and is called remote monitoring, he said.
Predictive maintenance of machines requires a continuous study of machine behaviour based on which predictions are made about the life and quality of the machines.
We are expecting annual revenues to the tune of $15,000 per plant and $5000 per machine, Mr Nalawade said. Genesys is listed on the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE).
A major share of the funds will be used for high-end software rather than setting up infrastructure for communications and hardware as in the case of call centres, he said.
Genesys has two global development centres in Mumbai and Bangalore.